On September 24th, the group held an online summary meeting from January to August 2022. Chairman Jian Shixin, Executive Vice President Gai Shu'e, General Managers of Marketing and Operations in various regions, Heads of Centers, Regional Managers and Area Managers in various regions, Managers and Deputy Managers of various functional departments, and other personnel attended the meeting together.

       At the meeting, the general managers of markets and operations in each major region, as well as the heads of various functional centers, made speeches, focusing on summarizing and reporting on the completion of target responsibility agreements, improvement plans and measures for unfinished items, typical operational problems, as well as innovative ideas and measures for maintaining stability and growth under the epidemic. The recommended director and CEO carefully listened to the reports from various departments and provided clear guidance.

 
Beijing Regional Conference Site

       1、 Digging deep into internal factors and effectively enhancing driving ability

        When problems arise at work, do not look for objective reasons. First, identify the reasons within yourself and analyze what you can change. Some managers appear to be busy every day with a large workload, but in reality, their own efficiency is low and their ability to control and manage is not strong. As a manager, one must learn to focus on the main line and key points, plan time reasonably, in order to be able to handle work with ease and effectively coordinate.

        2、 Firmly set goals and always maintain a clear mind

        We must never lose direction in our work. We must recognize our own strengths and always maintain a clear mind. Market personnel should learn to 'go where there are fish to catch', focus on the big market, deeply cultivate old customers, bite the target, steadily hit the target, and promote quality change through quantitative changes. Operations personnel must take customer satisfaction as the goal, innovate business ideas, integrate changes into services, and make customers feel fresh at all times. Every Jianliyuan person should keep their original intention, be honest, and follow the right path.

        3、 Build processes to help businesses grow and strengthen

         The company is getting bigger and bigger, how to ensure that every instruction is fully implemented to the end, how to ensure efficient, rigorous, fair and just work, tests the company's management ability, and also determines the company's future development speed and scale. Therefore, we must build the process and system well. Each department must establish an information technology mindset and learn to use information technology tools to optimize workflow, such as employee regularization, salary adjustment, management evaluation, procurement comparison, pricing, and so on. The key to how big a company can grow in the future lies in how many people it can manage. Without the help of information technology, it is impossible.

        4、 Amplify thinking and comprehensively strengthen collaborative control

        The three-year epidemic has had a particularly significant impact on the company this year. In this situation, the marketing department and the operations department must cooperate highly to jointly improve customer communication and service. Functional departments must promptly issue warnings and actively promote the development of various management work in the company when problems are discovered. Every manager should broaden their thinking, think about problems at the level of the entire group company, carry out work, comprehensively strengthen internal team control, ensure work effectiveness, and contribute to the healthy development of the company.

        The recommended director made a concluding speech at the end of the meeting, emphasizing the establishment of "two consciousnesses", adherence to "two centers", and achieving "one persistence".

        We must establish a sense of 'crisis awareness' and' global awareness'.Currently, the international situation is complex and complicated, and the domestic economic situation is severe. Many companies have laid off employees or gone bankrupt, and the catering industry has suffered heavy losses. We should be grateful for choosing the group meal industry and serving the most high-end customers in various industries. But we should be more vigilant that the company's revenue growth rate and profit margin have dropped to the lowest level in recent years, which must be highly valued. In the face of problems, every department and every individual has a responsibility, especially management personnel. They should learn to comprehensively consider, analyze, and solve problems, and have a high degree of responsibility. All departments must unite as one, closely cooperate, and maintain the overall development of the company.

        We must adhere to the principles of "customer-centric" and "employee centric".Customers are our food and clothing parents. Market, customer service, and operational management personnel should proactively visit customers, listen to their opinions, and understand their needs. Only by making customers never see enough and never eat enough can we enhance customer stickiness and achieve long-term cooperation. Next, the marketing departments of each major region should carefully study the customer follow-up plan, clarify division of labor, quantify content, determine frequency, and ensure the effectiveness of customer follow-up. At the same time, managers must deeply realize that without good employees, there can be no good service quality, and it is impossible to serve customers well. Failure to retain employees is the biggest failure. Treating employees should not be simple or rough, but must be done with care and emotion, allowing more employees to settle down. The company will continue to increase its efforts in controlling and assessing employee turnover rates.

        We must adhere to the corporate spirit of "never being satisfied, moving forward bravely, and striving for excellence".After more than 20 years of development, Jianliyuan has become a veteran in the group meal industry, with an increasing number of loyal customers. At any time, we should treat our customers with trepidation, as if walking on thin ice. We should always keep customer needs in mind, implement them in action, and continuously improve and enhance our services. At present, the company has risen to the top of domestic group meal enterprises, but we must not be complacent, lack ambition, and seek enjoyment. We need to recognize that the company is still very small, and our goal is not to benchmark domestic group meal enterprises, but to compete with Fortune 500 peer companies. The domestic group meal market has a large space, and only by being brave enough to make progress, constantly improving management concepts and levels, can we win a larger market and achieve greater achievements.

 Shandong Regional Conference Site

        The recommended director finally stated that the competition in the group meal industry is becoming increasingly fierce, and customer demands are becoming higher. The entry of capital will further promote the integration of the industry, and only the strong can survive. Currently, more and more customers are paying attention to the quality and safety of food ingredients. In some cities, base and central kitchens have become the threshold for market access. In recent years, the company has made great efforts to layout farms and supply chains, promote the integration of the tertiary industry, and also lay out the future, enhance the company's core competitiveness, and provide better services to customers. In 2022, there are still three months left, and all departments must always keep a close eye on their work, not forget their original intention, continue to work hard, give their all, and achieve their goals. The 20th National Congress of the Communist Party of China is about to be held, which is a major event for the whole party and the country. All departments of the company must achieve a dual focus on safety and epidemic prevention, and make every effort to ensure the safe operation of all restaurants, ensuring that everything goes smoothly. We will present our outstanding achievements as a tribute to the 20th National Congress of the Communist Party of China!